This article provides an overview of the reporting process used for Foxway trade-in program. These reports are designed to give you a comprehensive view of your trade-in transactions and related details. At the end of the article, we have listed an overview of key fields included in the report, categorized for easy reference.

The goal of the report is to provide a basis for settlements between you and Foxway. Foxway provides two different kinds of reports for vendors: online trade-in report and in-store trade-in report. Reports are sent monthly via email. To start receiving these reports, please talk to your account manager.

Understanding Reporting Timelines

Foxway includes devices in the report when we have received and graded them in our facility. In case of online trade-in, we report devices after the consumer has accepted the final price (e.g. in case of grading mismatch). In the vendor report, the date Deal Date field refers to the system registration in the store, not the date of when the item arrives at our facility. This means there can be discrepancies if the store does not send the device immediately.

For example, if the deal is registered in the store during the last day of November but the device arrives at Foxway in the beginning of December, this device would be included in the December report.

While you pay the customer based on the deal date, the report is based on when Foxway receives the device at our facility. To ensure timely processing and accurate reporting, please make sure that devices are shipped to Foxway as quickly as possible.

Reporting differences between online and in-store trade-in

In-store and online trade-ins are very similar, with the main difference being that for online trade-ins, the customer sends the device directly to Foxway and Foxway pays the consumer for the device.

When we inspect online trade-in devices and discover discrepancies, we make a counteroffer if the device does not match the customer's description. The customer has a certain period to accept or decline the new offer. If they accept, we proceed with the payment based on the new amount; if they decline, we return the device.

In the online trade-in report, only the final grading result and its value is included. For in-store trade-in reports, we also include the initial grading result and its value. Devices returned to consumers are not included in the report; we only report on devices purchased by Foxway.

Data Field Explanations

Here are the key fields included in the vendor report:

Report Details

Vendor: the name of your company
Currency: currency for values reported in the report
Date: date on which the report was created
Filters: filters used to create the report, e.g. receive date ranges, device models etc.

Summary

Total Customer Price: total value of devices paid out to customers
Total Vendor Price: total value of devices paid out to you
Total Subsidy: any value of campaign subsidies paid out, if applicable
Vendor Margin: total monetary value of buffer excluded from consumer price of trade-in to cover potential discrepancies in device grading
Vendor Margin %: percentage value of buffer excluded from consumer price of trade-in to cover potential discrepancies in device grading

Billing Info

VAT Margin Scheme: indicates whether the VAT scheme applies for this report
VAT Margin Item Price: VAT margin applicable value of devices based on customer price
VAT Margin Item QTY: quantity of VAT margin applicable devices
VAT Reverse Item Price: customer price value of devices not included in VAT margin applicable scheme
VAT Reverse Item QTY: quantity of devices not applicable for VAT scheme
Vendor Fee: difference between price paid out to consumers and value of payments made by Foxway to vendor
Subsidy: value of any subsidies paid out as part of campaigns, if applicable

Grading Info (For in-store trade-in only)

No Match: number of devices received by Foxway for which a trade-in match could not be found
Product Mismatch: number of devices received by Foxway for which the device received by Foxway was different from the one registered for the deal
Accessories issues: number of devices received by Foxway with an accessory related grading problem; includes the number of downgrades and upgrades from grading and value of the revisions
Body issues: number of devices received by Foxway with a body related grading problem; includes the number of downgrades and upgrades from grading and value of the revisions
Buttons issues: number of devices received by Foxway with a button related grading problem; includes the number of downgrades and upgrades from grading and value of the revisions
LCD issues: number of devices received by Foxway with an LCD related grading problem; includes the number of downgrades and upgrades from grading and value of the revisions
No Power issues: number of devices received by Foxway with a power related grading problem; includes the number of downgrades and upgrades from grading and value of the revisions
Boot issues: number of devices received by Foxway with a boot related grading problem; includes the number of downgrades and upgrades from grading and value of the revisions
Locked issues: number of devices received by Foxway with a lock related grading problem; includes the number of downgrades and upgrades from grading and value of the revisions

Trade-In Info As Registered In Store (For in-store trade-in only)

Deal Id: unique identifier assigned to trade-in deal upon registration in Foxway systems
Deal Date: date of the trade-in deal registration in Foxway systems
Point Of Sale: name of the store where the trade-in was conducted
Vendor user: identifier of the vendor user who registered the trade-in deal
Item Identifier: unique identifier of the device, such as IMEI or serial number
Item Name: description of the trade-in device (brand, model, connectivity and storage)
VAT Margin Item: indicates whether the item is applicable for the VAT marginal scheme
Customer Type: Corporate for devices traded in by a legal entity; Private for devices traded in by a private person
Customer Name: name of the customer
Store Grade: grade assigned to the device upon trade-in by the store employee (Working, Faulty, No Power, Faulty LCD)
Extras: indicates if any extra accessories were included with the device, such as adapters, keyboards or mouse (usually used with computers)
Locked: indicates whether the device was locked or not during trade-in registration
Customer Price: price paid to the customer at completion of the trade-in
Vendor Margin: percentage value of buffer excluded from consumer price of trade-in to cover potential discrepancies in device grading
Expected Vendor Price: expected price paid to vendor for device (customer price plus vendor margin) assuming no grading discrepancies

Final Grading Info (For in-store trade-in only)

Actual Item Identifier: unique identifier of the device, such as IMEI or serial number, assigned during processing at Foxway (due to mistakes during initial trade-in, can differ from the initial one)
Actual Product Name: description of the trade-in device (brand, model, connectivity and storage; due to mistakes during initial trade-in, can differ from the initial one)
Final Grade: grade assigned to the device after processing at Foxway (Working, Faulty, No Power, Faulty LCD; due to mistakes during initial trade-in, can differ from the initial one)
Final Extras: indicates if any extra accessories were included with the device during processing at Foxway, such as adapters, keyboards or mouse (usually used with computers)
Locked: indicates whether the device was locked when received by Foxway (Yes, No)
Final Vendor Price: actual price paid to vendor for device (customer price plus vendor margin) after accounting for any potential grading discrepancies
Price Variation: value change of the price of the device from the initial in-store grading, if applicable
Comments: in case of a price variation with the device during processing at Foxway, explanation of the cause
Grading Error Images: in case of grading discrepancies, link to images showing the cause of the grading discrepancy

Final Grading Info (For online trade-in only)

Deal Id: unique identifier assigned to trade-in deal upon registration in Foxway systems
Trade-in reference nr: unique reference number provided by the vendor
Trade-in item ID: identifier used to differentiate devices traded in as part of the same deal
Deal Date: date of the trade-in deal registration in Foxway systems
PO ID: purchase order number connected to the trade-in
Location: source of trade-in registration (useful e.g. in cases where vendor offers trade-in across multiple web portals)
Vendor user: username of the vendor employee who registered the trade-in
VAT Margin Item: indicates whether the trade-in is applicable for the VAT margin scheme
Customer Type: Corporate for devices traded in by a legal entity; Private for devices traded in by a private person
Customer Name: name of the person who traded in the device
Item Identifier: unique identifier of the device, such as IMEI or serial number
Item Name: description of the trade-in device (brand, model, connectivity and storage)
Final Grade: grade assigned to the device after processing at Foxway (Working, Faulty, No Power, Faulty LCD; due to mistakes during initial trade-in, can differ from the initial one)
Extras: indicates if any extra accessories were included with the device, such as adapters, keyboards or mouse (usually used with computers)
Locked: indicates whether the device was locked when received by Foxway (Yes, No)
Final Vendor Price: actual price paid to vendor for device (customer price plus vendor margin) after accounting for any potential grading discrepancies
Comments: in case of a price variation with the device during processing at Foxway, explanation of the cause
Custom Data Fields: any vendor-specific data fields that the vendor requires consumers to fill during the trade-in
Item Group: indicates the category of the trade-in device (Mobiles, Tablets, Smartwatches, Laptops)
ESG Type: indicates the probable ESG process that the devices goes through (Data Repair, Repair with Parts, Recycle)
ESG: indicates estimated avoided CO2 equivalent in kilograms

Promotional Info

Promo Code: campaign code indicating which campaign was activated for the trade-in, if applicable
Subsidy: value of campaign subsidy added to the original trade-in value, if applicable
New IMEI: IMEI of the device sold to the user as part of the campaign, if applicable
New Model: model of the new device sold to the user as part of the campaign, if applicable
Custom Data Fields: any vendor-specific data fields provided by the vendor during the trade-in

Search