Foxway provides comprehensive trade-in user guides designed to help your employees quickly and efficiently start using the trade-in solution with high quality. These guides cover everything from basic features to advanced functionalities, ensuring that all users, from retail agents to managers, can perform their tasks smoothly and effectively.
For detailed instructions and additional information, please refer to the respective user guides.
General User Guide
The General User Guide provides comprehensive instructions for all users on how to use the retail trade-in tool. It covers essential features such as device lookup, grading, transaction confirmation, and reporting. This guide also includes detailed steps for inspecting different devices and the requirements for packaging them.
Access the General User Guide.
Features for Managers
The Features for Managers guide is tailored for users with eCom Manager or eCom Admin status. It includes advanced features such as creating and managing users, setting up new locations, arranging pick-ups, and creating campaigns. This guide also provides insights into generating and interpreting reports, as well as cancelling transactions when necessary.
Access the Features for Managers guide.